If you cannot measure it, you cannot manage it.

Arguably, one of the most crucial steps in business process management is the continuous redesign, optimization, transformation, and re-engineering of your processes. These activities are crucial to optimizing your ROI. Watch our short video on process redesign, optimization, transformation, and re-engineering to get you off to a great start.

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The purpose of business process management is to ensure that an organization’s processes are effective, agile and efficient. You need to develop plan for the desired state whether it is for a process redesign or the development of a new process. Watch our short video on information process design to get you off to a great start.

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Process analysis is the first step in establishing a new process or updating an existing process is creating a common understanding of the current state of the process and its alignment with the business objectives. Watch our short video on process analysis to get you off to a great start.

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There is a difference between implementing a business process and implementing BPM. Learn more about the scope and steps in an implementation and get our implementation checklist. Watch our short video on implementing BPM to get you off to a great start.

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Arguably, one of the biggest benefits of BPM is the ability to manage risk. BPM allows you to force compliance to rules and regulations. Watch our short video on managing risk with BPM to get you off to a great start.

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The other day I was listening in on our sales team talk about their experiences when talking with current clients and prospects about business process management.  There was one repetitive theme coming across loud and clear from all of them – when the sales team makes a presentation about Agility BPM, most of the people in the room don’t care about the details of the technology.  They just want to know if it will take away their process pain!

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Recently having had yet another bad customer service experience, I am inspired to talk about the importance of Customer Relationship Management (CRM). Businesses of all types need to have a comprehensive approach to managing customers, their inquiries, their transactions, and concerns.  Good customer relationships are essential for success and growth today more than ever.

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Most of us like things to run smoothly and predictably – no surprises. When something happens to cause a process to stall, result in an unexpected result, or have other issues, we get very frustrated, especially if it could have been easily avoided.  It seems like nearly every time I hit the drive through at a local franchise to pick up dinner for the family on my way home after a late day at the office, I run into one of these issues in what should be a smooth process.  The thing that always strikes me is that this franchise is so worried about how quickly they perform the process, they have complete forgotten about the importance of doing it right. 

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Arguably, one of the most crucial steps in process modeling is capturing detailed, accurate information about the process as it is today. This information is the foundation of the model and henceforth, largely determines what the outcome of the implementation will be. In addition, the process of capturing process information presents an excellent opportunity to engage staff and garner support for the project. Watch our short video on information gathering techniques to get you off to a great start.

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